FAQs

How long will it take to get my order?

All stock items are available for same day pick up or delivery can be arranged.  Once all paperwork has been completed a custom order generally takes 3 to 5 business days (provided the wood is in stock).  We ask that you allow us 2 weeks lead time for doors and full house packages.

Do you deliver?

Yes we deliver!  Delivery date and fees may very depending on your location.  Please feel free to contact us.

Can you look up my last order?

Unless you have an account with us we are unfortunately unable to look up previous orders unless it was placed within the last 6 months.

How do I place an order?

We are unable to take orders over the phone.  Please send your order by fax or email and we will be happy to provide you with a quote.  Please note that pricing is effective for 30 days.

What payment methods do you accept?

We accept cash, cheque, Interac, Visa, and Mastercard.

Do you have a showroom?

We do have a show room at our facility.  Please feel free to drop by to pick up some samples and talk to our staff about your options!

This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call to discuss your needs 613-989-2415